Responsible gambling

We are committed to providing a safe and enjoyable gaming experience for all our customers. Our responsible gaming practices aim to prevent problem gambling, promote healthy play, and offer support to those who may be struggling.

Self-Exclusion

If you feel that your gaming habits are becoming problematic or if you wish to limit your playing time, we can help. Please contact our customer service team to discuss self-exclusion options available.

• Temporary Self-Exclusion: You can request a temporary period of exclusion from gaming for up to 30 days.
• Permanent Self-Exclusion: If you feel that you need more extensive assistance or would like to permanently exclude yourself from playing, we can help facilitate this process.

Deposit Limits

To manage your play and prevent problem gambling, we offer deposit limits. You can set daily, weekly, or monthly limits on how much money you spend gaming at our establishment.

• Deposit Limit Setting: Set a limit for the maximum amount of money that can be deposited into your account within a specified timeframe.
• Temporary Deposit Limits: If needed, temporarily reduce or suspend deposits to give yourself more time and space from gaming.

Time-Outs

Take a break from gaming with our Time-Out feature. You can choose to pause your play for 24 hours up to 30 days.

• Short Break (24 hours): A temporary time-out period of 1 day.
• Medium Break: Pause play for an extended period of up to one week, or any duration that suits you best.

Seeking Help

If you are experiencing issues with problem gambling and need support outside our services, please refer to the following resources:

• Provincial Problem Gambling Helplines
  • National helpline
  • Regional contact information
• Relevant Organizations: Visit websites or contact local organizations specializing in responsible gaming.

Tools and Resources

We understand that problem gambling can be a challenging issue to overcome. Our services are designed to provide support, guidance, and tools for those looking to regain control over their play habits. Utilize the following resources to help you on your journey towards healthy gaming:

• Online Self-Assessment Tools: Evaluate your personal risk factors associated with problem gaming.
• Education Materials: Learn about responsible gaming practices and gain insights into maintaining a balanced lifestyle.

Help is Just a Step Away

At Spirit Lake Casino & Resort, we prioritize the well-being of our customers. If you or someone close to you needs support or advice on how to address potential problems related to problem gambling, don’t hesitate to reach out to us.

Please note that assistance may be provided in English and French languages depending on your preference. For those struggling with problem gaming, help is always available – we encourage open communication about this delicate matter.

Take responsibility for your playtime and take care of yourself and loved ones. We are here to support you every step of the way!